Branch Office
Thurgauerstrasse 54
CH-8050 Zurich
Switzerland info@swissdeluxehotels.com
T +41 (0)43 243 71 40
F +41 (0)43 243 71 38
Philosopy |
Our mission Our mission is to completely delight and satisfy our guests. We are committed to making a difference every day to be recognized by the guests as the best in class hotels of Switzerland. We will be an innovative leader in the worldwide hotel industry and will continually improve our services. We will seek from our suppliers the highest quality and products and services at the best values. We will emphasize the sharing of responsibility and recognition through a climate of teamwork and enthusiasm. As an industry leader we are committed to bringing out the best in our people through effective training programs and meaningful career development. We encourage individuality and initiatives of our employees.
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| Criterias to become a SDH |
1. Becoming a Swiss Deluxe Hotels Member 1.1. Only five-star hotels eligible. 1.2. Hotel must be independently managed or belong to a hotel chain. 1.3. Hotel must be individually and personally managed. 1.4. Hotel must stick to agreed rules. 1.5. Hotel must achieve minimum % (currently 79%) in Service Excellence inspection.
2. Minimum qualitative requirements Furniture/fittings and premises: Fulfillment of agreed rules These rules are bases on SHV standards for five-star hotels together with Swiss Deluxe Hotels' own specific standards. These can be obtained from Swiss Deluxe Hotels head office. Services: Attainment of 79% in the Mystery Shopper "Service Excellence" inspection, which is currently carried out by Leading Quality Assurance. In order to conform with the changing needs of international guests in luxury hotels, these standards are revised annually by the quality commission.
3. Minimum quantitative requirements In principle there are no quantitative criteria (number of rooms, number of members, ownership, financial performance, etc.).
4. Geographical requirements and limitations There are no geographical criteria (proximity of competing hotels, position, number of SDHs per location, etc.)
5. Minimum requirements for newly opened hotels Newly opened hotels need only satisfy the hard- and software requirements outlined under point 2. An application for membership can be made before the hotel opens. However, the actual acceptance procedure (hard- and software inspection) will only take place after the hotel has opened for business.
6. Suggested procedure The quality commission keeps an eye on developments in Switzerland's five-star market and suggests potential members. All other members and head office can likewise suggest hotels for acceptance. A new hotel can submit an application to head office independently. The hotel submits an application to SDH head office and the latter explains the procedure to the hotel. If the hotel agrees to this, it first receives a. a visit from the quality commission (hardware). b. Once the hardware inspection has been completed satisfactorily, head office asks our neutral, external inspection company to check the service quality ("software"). The conditions to be met are supplied to the candidate before the inspection. c. If this report is also satisfactory, the hotel is accepted as a member of Swiss Deluxe Hotels. |
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